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Articulation Work

"How people work is one of the best kept secrets in America." The location-independent validity of this statement by Wellman (cited in Suchman, 1995) has been underlined in various contexts, e.g., by Polyani (1958) when referring to "ineffable knowledge" that does not allow workers to reflect about their work without becoming conscious about work structures. Nonaka et al. (1995) even referred to the problems caused by changing those structures.
  Strauss has pointed out the importance of Articulation Work (Strauss, 1985) in that context. This term is dichotomous and has always to be considered in both of its meanings: Articulation Work is talking about one's work in order to be able to work together with others. Articulation Work is an integral part of work in general, particularly in the sense that it takes effort to realize it. Articulation Work is a considered as a conceptual complement to "Production Work", i.e. the work dedicated to achieve organizational goals (Fujimura, 1987).