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Maintenance HOTLINE

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About Us

The Department of Facilities Management is the university’s central service and maintenance department responsible for all areas of utilities management. The range of responsibilities, functions and services includes structural planning and execution, repairs, providing office and building furnishings, and cleaning services as well as the refurbishment and maintenance of buildings and property.

The Department of Facilities Management is divided into the following areas:

Service Center - Individual Support Services
Building Management and Project Development
Technical Management

Core Tasks - Service Center - Individual Support Services

  • Orders and Complaint Management
  • Maintenance Hotline (maintenance concerns such as improperly working equipment, burned-out lights, restroom repairs, etc.)
  • Processing internal work orders
  • Labeling
  • Office doors
  • Bulletin boards
  • Special labeling services
  • Card Activiation (Access System)
  • Interior doors: such as the Austrian Student Union
  • Exterior doors: Science Park, Bldgs. 1 - 3, Hochschulfond Bldg., Management Center, Juridicum Bldg., Kepler Bldg., Gruber Str.
  • External renters: Altenbergerstraße 50-56, Aubrunnerweg 1-9, New Raab-Heim
  • Parking Lot Services
  • Activate parking authorization (day and fixed-rate customers)
  • Administration of semester tickets for students
  • Service disruptions (such as improperly working pay machines, barriers, etc.)
  • Issue and invoicing exit tickets/visitor tickets
  • Administration of reserved parking spots (outside lots and underground garages)
  • Housekeeping Services
  • Special cleaning services (such as window cleaning)
  • Assigning basic cleaning services
  • Coordinating cleaning companies
  • Key Management
  • Ordering and issuing keys and locks (such as office keys)
  • Short-term borrowing services (as part of an event, etc.)
  • Student lockers
  • Department Internal Ordering and Accounting
  • Telephone Switchboard
  • Manage incoming calls to the university
  • Out-of-office services (for university employees)
  • Place national and international calls
  • In-House Services
  • Hourly rounds, checking safety and security concerns
  • Supervise all buildings and open spaces on campus
  • Point of contact for general questions about the campus
  • First contact in case of fire - coordinate emergency services on-site

Core Tasks for Engineering Management

  • Electrical Services
  • Electrical Planning and Design
  • Electrical Installations
  • Central Control and Communication Systems
  • Heating
  • Sanitation
  • Climate Control
  • Ventilation
  • Monitoring technical equipment
  • ...

Core Tasks of Building Management Services and Project Development

  • Representing user interests in all planning and construction phases
  • Validating all call for bid documents
  • Verifying procurement proposals
  • Expediting
  • Cost tracking
  • Attending and participating in construction and planning meetings
  • Change management (introduce change requests at the JKU, verify relevance and impact in regards to cost and schedules)
  • Project groups
  • Reporting
  • Documentation
  • Painting
  • Exchange of Building Furnishings
  • Acquiring New Building Furnishings
  • Assembly and Furniture Arrangement
  • Remodeling
  • Budget management for ongoing department projects
  • Chemicals - authorization for orders
  • eWorks system
  • Service vehicles (drivers)
  • Purchasing (JKU Betriebs- und Vermietungs-Gmbh)
  • (JKU3)
  • In-house services
  • Homepage management
  • "Mensa" Fest allocation
  • Parking Lot Services
  • Planning administration
  • Room distribution
  • Helium / Nitrogen Distribution (special gasses)
  • University Switchboard
  • Central Chemical Purchase
  • ...