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Maintenance HOTLINE

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Position Indication:

Content

Services

Service Center at the Dept. of Facilities Management



Contact:
E-mail: service-gut(/\t)jku.at
Phone: +43 732 2468 9999

Offce Hours:
MON - THURS: 7:00 AM – 5:00 PM (to 4:00 during holiday periods)
FRI: 7:00 AM – 1:00 PM

Location:
KG102, Kopfgebäude Bldg., 1st Floor

Services

Description

Order Handling and Complaint Management

- Maintenance hotline (request maintenance/repair services or report faults such as burned-out lights, plumbing issues, etc.)
- Process of internal work orders

Signs, Door Labeling

- Office doors
- Boards
- Special, non-standard signs and labeling

Card Activation (access system)

- Interior doors (such as the Austrian Student Union)
- Outside doors: Science Park 1-3, Hochschulfond Bldg., Management Center, Juridicum Bldg., Keplergebäude Bldg., Gruber Str.
- External rental properties: Altenbergerstr. 50-56, Aubrunnerweg 1-9, New Raab-Heim

Parking Lot Services

- Activate parking authorization (for daily and flat rate users)
- Manage student semester tickets
- Manage parking service disruptions (such as maintain pay machines, automated barriers, etc.)
- Manage exit tickets/visitor tickets
- Manage reserved parking spaces (open space lots and underground parking)

Cleaning Service Coordination

- Special cleaning services (such as window cleaning)
- Organize basic cleaning services
- Coordinate cleaning service companies

Keys

- Order and issue keys and cylinders (such as office keys)
- Short-term key loans (such as during an event)
- Locker services for students

Telephone Switchboard


Contact:
Phone: +43 732 2468-0 / in-house: *11

Office Hours:
MON - THURS: 7:30 AM – 5:00 PM
FRI: 7:30 AM – 3:00 PM

Location:
KG102, Kopfgebäude Bldg., 1st Floor

Services

Description

Telephone Switchboard

- First point of contact and call forwarded for general incoming calls
- Messaging services (for JKU employees)
- Connecting registered domestic and international calls

In-House Services


Contact:
Phone: +43 732 2468-8231

Office Hours:
MON - SUn + FT: 24 hours

Location:
Kopfgebäude Bldg. Ground Floor / Information Office

Services

Description

In-House Services/Portier

- Ensure rooms and buildings are locked and secured
- Conduct security rounds in all buildings and open areas at the JKU
- Provide information for general questions on campus
- First contact in case of fire - coordination of emergency services on-site