Please contact the BBU (Bundesagentur für Betreuung- und Unterstützungsleistungen):
+43 1 2676 870 9460

Homepage, opens an external URL in a new window
 

If you have general questions about your stay and initial steps in Upper Austria, you can contact the Neighborhood Assistance of Upper Austria:
+43 732 7720
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Information from the Austrian Integration Fund (German & Ukrainian only) is available here:

Homepage, opens an external URL in a new window

Please note: If you already have accommodations, register at the registration office (= Meldeamt), and register at the police station.
 

Important information on your stay in Austria, the registration as a displaced person, the obligation to register, health insurance, financial benefits etc. is provided on this website, opens an external URL in a new window.

Register as a displaced person:

Register at the police station - the police will conduct initial registration process.

Registration office for Upper Austria:
Dragonerstraße 29, 4600 Wels
Montag und Freitag von 08:00 bis 13:00 Uhr

When registering, please bring (if available):
- Your passport
- A birth certificate, marriage certificate, or other civil status documents
- Other identity documents, such as ID card, driver's license, residence permit, etc.

Register at the city office:

In Austria, everyone is required to register where their main residence is, either at the corresponding city office/magistrate office. Click here , opens an external URL in a new windowto find out which city office/magistrate you should register at. If you are moving to Linz, please proceed to the Office for Citizen Services, opens an external URL in a new window in the city of Linz.

Basic Social Services, Medical Care, etc.:

Please contact Caritas or Volkshilfe. 

Information and Assistance Caritas Linz, opens an external URL in a new window
Steingasse 25, 4020 Linz
0732 7610-2361

Volkshilfe Refugee and Migrant Support Services Ltd., opens an external URL in a new window
Stockhofstraße 40, 4020 Linz
0732 / 60 30 99
fluechtlingsbetreuung@volkshilfe-ooe.at

General information about residency in Austria

Homepage, opens an external URL in a new window

Important information about your stay in Austria is available in the following FAQs section: 

Information page of the Federal Ministry of the Interior , opens an external URL in a new window(German)

FAQ for Ukrainian nationals, opens an external URL in a new window (Ukrainian)

FAQ for Displaced Ukrainian Nationals, opens an external URL in a new window (German)

Main questions as taken from the two FAQs sections:

What does the temporary right of residence for displaced persons from Ukraine mean? (last update: March 14, 2022)

As a displaced person from Ukraine, you have the right to temporarily reside in Austria. This right of residency is currently valid until March 3, 2023, and can be extended if necessary. Your right of residence will be documented by an "ID card for displaced persons".

How can I register as a displaced person? (last update: March 14, 2022)

The police will initially register you at either a designated police station, or at special reception areas, or at registration centers. In Linz, you can register at the police station located at the main train station, opens an external URL in a new window.

When registering, your information - including your passport information and any related documents - will be processed. Those who are age 14+ will be fingerprinted. You will be given a form to fill out and return when registering. 

When registering, please bring (if available):
- Your passport
- A birth certificate, marriage certificate, or other civil status documents
- Other identity documents, such as ID card, driver's license, residence permit, etc.

I have been living in Ukraine as a third-country national and I hold a residence permit for Ukraine. Does the temporary right of residence also apply to me? (last update: March 14, 2022)

No. The regulation does not cover third-country nationals who do not have asylum or comparable protection status in Ukraine. You can, however, enter Austria on humanitarian grounds or transit through Austria to further reach your country of origin. You may stay in Austria legally until you are able to travel to your country of origin. If you need assistance traveling to your home country, you can contact the BBU's return information services.

As a Ukrainian citizen, do I need a visa to enter Austria? (last update: March 12, 2022)

In principal, if you have a biometric passport you do not need a visa for brief stays of up to 90 days and within 180 days. If you do not have a biometric passport - or are planning to stay longer or seek employment - a visa is usually required.

As a Ukrainian citizen, where can I get a visa to stay in Austria if I need one?

Under normal circumstances, the Austrian Embassy in Kiev would be responsible for processing visa applications. As it not possible to apply for a visa at the Austrian Embassy in Kiev under the current circumstances, you may be able to apply for a visa at the Austrian Embassy in Ljubljana, Bratislava, or at the Consulate General in Munich. If you have additional questions in regard to the above-mentioned authorities, please contact the corresponding Austrian Federal Ministry for European and International Affairs (www.bmeia.gv.at, opens an external URL in a new window).

I am currently in Austria legally, however, my visa will expire soon. What should I do? 

As long as you are still in Austria legally and presuming it is impossible for you to return to Ukraine (a nationwide state of war is considered an impossibility), you can apply for a visa for special reasons at the corresponding state police headquarters.

My legal stay in Austria has ended, meaning my visa has expired and I am in Austria illegally because I could not/ cannot return to Ukraine. What happens now? 

Given that travel to Ukraine is currently impossible (a nationwide state of war is considered an impossibility), you will not be subject to a fine or penalty. Once you can return to Ukraine safely, you will have to leave Austria.

The following associations and institutions are offering support to displaced Ukrainians in the form of providing important information and distributing donated goods.

You can pick up hygiene articles, clothing, and, in some cases, food items.

Support Ukraine NOW Upper Austria

The Upper Austrian community and the business community are providing support services for needy Ukrainians by collecting and distributing donations in the form of goods and money.

Hofgasse 6, 4020 Linz (small donations)

Facebook, opens an external URL in a new window

Info Point for Ukrainians

A center to assist and facilitate communication for those fleeing from Ukraine
The center's responsibilities include:
Providing people with the essential information, contacts, and tips
Collecting and distributing humanitarian aid to those in need
Giving people hope and letting them know that they are not alone in this time of distress and turmoil.

Khevenhüllerstrasse 4/groundfloor, at Südbahnhofmarkt entrance to the street, 4020 Linz, Austria

Facebook, opens an external URL in a new window

Caritas Central Warehouse at Froschberg

The Caritas central warehouse on Froschberg in Linz distributes donated goods to those arriving from Ukraine.
Leondingerstraße 18a (approach via Sternwarteweg), 4020 Linz

The AMS OÖ (Public Employment Service Austria) offers important information on working for Ukrainian citizens in this video, opens an external URL in a new window (German with Ukrainian subtitles).
See ukrainejobs.at, a platform designed to "bring Ukrainian refugees and Austrian employers together. The platform was created to help those seeking employment fill a demand as well as assist in better integration into the Austrian labor market. Neither party is subject to fees.”

Homepage, opens an external URL in a new window

jobaidukrain.com is a work initiative that extends beyond the Austrian job market, providing information about job openings throughout Europe. The platform aims " … to bring those seeking jobs together with potential employers to better support their integration into the European job market and restore financial security."

Homepage, opens an external URL in a new window

Ukrainian citizens can see a doctor free of charge (access to vaccinations, medical care, etc.) by showing their Ukrainian passport, and will also exempt from any prescription fees.

Learn more, opens an external URL in a new window

Information about recognizing qualifications earned outside of Austria

migrare – Center for Migrants in Upper Austria
Hahnengasse 5/2^nd floor
4020 Linz

ast.oberoesterreich(at)migrare.at

If you are affected or currently feel uneasy and overwhelmed in lieu of the current situation or simply wish to talk about, contact the Student Information & Academic Advising Linz, the Crisis Support Upper Austria, or KHG Pastoral Care services. Helpers are available to lend an ear, if needed.

Student Information & Academic Advising Linz

+43 732 2468-7930

Homepage, opens an external URL in a new window

Crisis Support Center in Upper Austria (Krisenhilfe OÖ)

+43 732 2177 (German & English)

Homepage, opens an external URL in a new window

KHG Seelsorge (pastoral care services)

Homepage, opens an external URL in a new window (support by phone in German & English)

The Study in Austria website provides important information about the educational system in general, as well as information about scholarships, grants, initiatives organized by Austrian universities, and sites that provide general information about Austrian universities.

Homepage, opens an external URL in a new window

Study in Austria, opens an external URL in a new window (PDF in Ukrainian)

The Austrian Educational System (in Ukrainian), opens an external URL in a new window
The image provides a more detailed explanation of the Austrian educational system.

In the summer term of 2022, a specially created mobility program for displaced Ukrainian students was created.
Applications for the Mobility Program are currently CLOSED!

If you are studying in Ukraine at Taras Shevchenko National University of Kyiv and are interested in a mobility program, please apply at this address: exchange@jku.at

All other Ukrainian students can apply to enroll in a degree-seeking program.

Register to enroll in a Bachelor's degree program, opens in new window

Register to enroll in a Master's degree program

Register to enroll in a Doctorate/PhD program

Register to enroll in a post-graduate degree program

Exceptions for students who hold Ukrainian citizenship:
At the moment, students who hold Ukrainian citizenship are not required to present certified documentation, i.e. apostille.
If possible, documents should be in electronic form, meaning in some type of image form.
If original documents are unavailable, please contact the Admissions Office directly, preferably in person.

Important: Please note that you will not be officially enrolled at the university (receive a matriculation number) until you come to the JKU Admissions Office in person.

JKU Admissions Office: Office Hours can be found here, opens in new window. 

AUSTRIAN STUDENT UNION EMERGENCY AID, opens an external URL in a new window

ПАКЕТ ЕКСТРЕНОЇ ДОПОМОГИ ÖH, opens an external URL in a new window

ПАКЕТ ЭКСТРЕННОЙ ПОМОЩИ ÖH, opens an external URL in a new window

The Austrian Student Union (ÖH) has compiled information on their homepage, including psychological counseling services, a free emergency bank account, temporary accommodations, student mobility) in German, English, Ukrainian, and Russian.

Austrian Student Union contact address for Ukrainian / Russian students:
ukraine(at)oeh.ac.at

The Austrian Federal Ministry of Education, Science and Research has issued a ruling, opens an external URL in a new window (German only) that during Winter Semester 2023/24, students with Ukrainian citizenship will generally be exempt from paying the tuition fee.

For displaced students at JKU German courses are organized. If you are interested, please send an e-mail with all the important details to: more@jku.at.
Please note: the German courses start at the beginning of each semester (October/March), so it is not possible to join during the semester. 

Ukrainian displaced students studying at the JKU may apply for the Borealis-MORE-Scholarship / taking part in MOREclassic by the JKU's MORE-Initiative.

All open programs can be found here., opens an external URL in a new window

The Study in Austria website provides important information about the educational system in general, as well as information about scholarships, grants, initiatives organized by Austrian universities, and sites that provide general information about Austrian universities.

Homepage, opens an external URL in a new window

Study in Austria, opens an external URL in a new window (PDF in Ukrainian)

The Austrian Educational System (in Ukrainian), opens an external URL in a new window
The image provides a more detailed explanation of the Austrian educational system.

Depending on availability, Ukrainian students can take part in sports and exercises classes offered by the JKU’s University Sports Institute (USI) free of charge.

Click the link below to search for courses with spots available and send an e-mail to: usi(at)jku.at. Please include your name, matriculation number, and the reference: Mobility Program for Ukrainian Students (Mobilitätsprogramm für ukrainische Studierende)

Homepage, opens an external URL in a new window