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Position Indication:


Case Management: A Critical Review of its Fundamentals and Selected Systems

Supervisor(s): Dr. Dagmar Auer , A.Univ.-Prof. Dr. Josef Küng
Start: 09.01.2014

Enterprise Information Systems (EIS) implement core business processes. Business process management systems (BPMS) have been introduced to support separation of concerns, hence, giving over the handling of the processes to a specialized system – the BPMS.
Flexibility requirements are heavily increasing with business processes today. Business processes are evolving over time (e.g., due to changes in the business, technological or legal environment or process improvements) or need to be changed ad hoc. BPMS need to support process type evolution and ad hoc changes to process instance as well. Depending on the details of the internal representation of the processes and their instances (e.g., BPMN 2.0 (Business Process Model and Notation), BPEL4WS (Business Process Execution Language for Web Services) or modifications of petri nets), numerous challenges occur with these flexibility requirements. A number of interesting research prototypes covering these problems is available.


The following goals have to be achieved with this master thesis:

  • Definition of CM based on literature study, incl. CMMN 1.0, tool documentation.
  • Detailed review of basic characteristics of CMS.
  • Criteria catalog based on selected characteristics for the evaluation of selected CMS concerning their ability in supporting CM characteristics.
  • Evaluation of selected CMS to give insight into the current state of the art in practice.


As CM has been regarded as completely different to business process management (BPM), it is not always easy to extract the relevant information for the focus of this work. However, this offers the opportunity to think beyond the surface, not just dealing with mainstream.
Based on the developed understanding of CM, main criteria and test scenario(s) have to be defined for the evaluation of selected CMS. Not only common ground has to be taken into account but also promising research results. The evaluation should not only be based on literature study, but also on prototypic implementation of selected test Scenarios.

Target Group

Students in Computer Sciences or Business Informatics, ready to think beyond the surface