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Knowledge Management

Knowledge processing increasingly moves to the center of operation, either in Customer Relationship Management, innovation management, personal and organizational development, or in software and product development. Companies’ competitiveness increasingly relies on the superior knowledge employees have compared to others.

Therefore, management has shifted from traditional managing physical and financial assets towards the management of human skills, knowledge resources, and intellectual assets of an organization. The systematic coordination of knowledge processes has become a crucial endeavor in all types of organizations.

Knowledge Management comprises four main areas:

  • Knowledge Communication,
  • Knowledge Representation,
  • Knowledge Utilization and
  • Knowledge Generation.

Knowledge Management is a cross-disciplinary theory and practice issue. People, organization, and technology have to be studied in their interplay, in order to derive design principles for effective Knowledge Management.