Student Ombuds Office.

Advice - Assistance - Mediation.

The Student Ombuds Office is part of the Vice-Rectorate for Academic Affairs.
The office is independent and available to all JKU students. All matters are dealt with confidentiality.

The Student Ombuds Office at the JKU Linz is a specific instance when it comes to conflict situations in the area of education & studies and problems cannot be solved to the satisfactory of the main responsible offices (course management, institute management, degree program management, Austrian Student Union representation, Austrian Student Union departments, the Office of Teaching and Studies Organization, etc.).

Advice
The Student Ombuds Office provides information and advice relating to the legal framework in relation to the individual problem.

Assistance
The Student Ombuds Office can contact those responsible on-site and work together with the students to find a solution.

Mediation
The office can provide mediation services to address issues that cannot be settled directly by the institutions.

Student Ombuds Office

Address

Johannes Kepler University Linz
Altenberger Straße 69
A-4040 Linz / Austria

Location

Kopfgebäude Building, 7th Floor, Room 710 

Phone (Office)

+43 732 2468 3050

Studierender mit Unterlagen im Science Park sitzend

Contact

  1. Contact the Student Ombuds Office only after conventional resolution and mediation channels have failed.

  2. Contact us either by sending an e-mail, calling our office, or talking with us person (plese make an appointment in advance).

  3. If you would like for us to represent your problem or concern, please send an e-mail to ombudsstelle-studierende@jku.at outlining the problem in as much detail as possible. Only then will the Student Ombuds Office be able to take action in the matter and provide the best advice and assistance we can.
    Please note: If you send an e-mail to the Student Ombuds Office in "cc" only, we will consider the e-mail content as information only and the ombudsperson will not take any action.

  4. The designated ombudsperson will contact those responsible to address the issue and work together to find solutions.

The Student Ombuds Office cannot...

...issue instructions to university employees
...amend existing regulations ad hoc (laws, regulations, decrees)
...revoke official decisions
...intervene in ongoing, legal proceedings
...represent you in court

The following service-oriented offices are also available to provide assistance with any questions or problems you may have:

Teaching and Studies Organization Please direct general questions regarding organizing your studies etc., to the respective departments at the Department of Teaching and Studies Organization.

Office

Student Psychological Counseling Services If you are having study-related issues or personal problems, you can contact the Student Psychological Counseling Services in Linz located directly on campus.

Counseling

The Committee for Equal Opportunities The Committee for Equal Opportunities and the Arbitration Commission address any discrimination issues in regard to gender, ethnicity, religion, ideology, age or sexual orientation .

Services

Ombuds Office to Safeguard Good Scientific Practice Contact the Ombudsman's Office to Safeguard Good Scientific Practice if you have any questions regading scientific integrity in research.

Office

Office of the Austrian Student Ombudsman The Austrian Federal Ministry of Education, Science and Research has an Ombuds Office for Students that is the central ombuds office for higher education institutions throughout Austria, providing all students with advice, assistance, and services free of charge.

Office
„I aim to create a solution-oriented environment while also supporting conflict resolution to all parties involved. In an effort to initiate potentially improved measures, I also welcome suggestions in regard to study conditions and student services.“
Sonja Falkner-Matzinger, BA MSc
Ombudsperson for Students, JKU Linz