Advice - Assistance - Mediation.
The Student Ombuds Office is part of the Vice-Rectorate for Academic Affairs.
The office is independent and available to all JKU students. All matters are dealt with confidentiality.
The Student Ombuds Office at the JKU Linz is a specific instance when it comes to conflict situations in the area of education & studies and problems cannot be solved to the satisfactory of the main responsible offices (course management, institute management, degree program management, Austrian Student Union representation, Austrian Student Union departments, the Office of Teaching and Studies Organization, etc.).
The Student Ombuds Office provides information and advice relating to the legal framework in relation to the individual problem.
The Student Ombuds Office can contact those responsible on-site and work together with the students to find a solution.
The office can provide mediation services to address issues that cannot be settled directly by the institutions.
Contact the Student Ombuds Office only after conventional resolution and mediation channels have failed.
Contact us either by sending an e-mail, calling our office, or talking with us person (plese make an appointment in advance).
If you would like for us to represent your problem or concern, please send an e-mail to firstname.lastname@example.org outlining the problem in as much detail as possible. Only then will the Student Ombuds Office be able to take action in the matter and provide the best advice and assistance we can.
Please note: If you send an e-mail to the Student Ombuds Office in "cc" only, we will consider the e-mail content as information only and the ombudsperson will not take any action.
The designated ombudsperson will contact those responsible to address the issue and work together to find solutions.
...issue instructions to university employees
...amend existing regulations ad hoc (laws, regulations, decrees)
...revoke official decisions
...intervene in ongoing, legal proceedings
...represent you in court
The following service-oriented offices are also available to provide assistance with any questions or problems you may have: