Advice - Assistance - Mediation.
The Student Ombuds Office is part of the Vice-Rectorate for Academic Affairs.
The office is independent and available to all JKU students. All matters are dealt with in confidence.
The Student Ombuds Office at the JKU Linz is a specific instance when it comes to conflict situations in the area of education & studies and problems cannot be solved to the satisfactory of the main responsible offices (course management, institute management, degree program management, Austrian Student Union representation, Austrian Student Union departments, the Office of Teaching and Studies Organization, etc.).
Advice
The Student Ombuds Office provides information and advice relating to the legal parameters in relation to the individual's problem.
Assistance
The Student Ombuds Office can contact those responsible on-site and work together with the students to find a solution.
Mediation
The office can provide mediation services to address issues that cannot be settled directly by the institutions.
Student Ombuds Office
Contact
Sonja Falkner-Matzinger, BA MSc.
Registered mediator
Address
Johannes Kepler University Linz
Altenberger Straße 69
A-4040 Linz / Austria
Location
Bank Building, Ground Floor, Room 010
Phone (Office)
+43 732 2468 3050
E-mail Address
... issue instructions to university employees
... amend existing regulations ad hoc (laws, regulations, decrees)
... revoke official decisions
... intervene in ongoing, legal proceedings
... represent you in court