Advice - Assistance - Mediation.
The Student Ombuds Office is part of the Vice-Rectorate for Research and International Affairs.
The office is independent and available to all JKU students. All matters are dealt with in confidence.
The Student Ombuds Office at the JKU Linz is a specific instance when it comes to conflict situations in the area of education & studies and problems cannot be solved to the satisfactory of the main responsible offices (course management, institute management, degree program management, Austrian Student Union representation, Austrian Student Union departments, the Office of Teaching and Studies Organization, etc.).
The Student Ombuds Office provides information and advice relating to the legal parameters in relation to the individual's problem.
The Student Ombuds Office can contact those responsible on-site and work together with the students to find a solution.
The office can provide mediation services to address issues that cannot be settled directly by the institutions.
Student Ombuds Office
Sonja Falkner-Matzinger, BA MSc.
Johannes Kepler University Linz
Altenberger Straße 69
A-4040 Linz / Austria
Bank Building, Ground Floor, Room 010
+43 732 2468 3050
Please try clarifying your concerns directly with the institution or individual involved.
If all other conventional channels of resolution and mediation have proven to be unsuccessful, contact the ombudsperson by phone, by sending an e-mail, or in person (by appointment).
If you would like for us to represent your problem or concern, please send an e-mail to ombudsstelle-studierende(at)jku.at detailing the situation so that the ombudsperson can provide the best possible information and, if necessary, take action and assist you in your matter.
Please note: If you send an e-mail to the Student Ombuds Office in "cc" only, we will consider the e-mail content as information only and the ombudsperson will not take any action.
Following in-depth discussions and after obtaining your consent, the ombudsperson will contact the responsible parties on your behalf and work with them to resolve the matter.
... issue instructions to university employees
... amend existing regulations ad hoc (laws, regulations, decrees)
... revoke official decisions
... intervene in ongoing, legal proceedings
... represent you in court