The Salzburg City Administration is responsible for tasks in the public interest. One of its main objectives is to provide state services as a secure offer for the general public to ensure social stability. The most important success factor for the administration is its knowledge. The fact that half of the 3,000 employees will be retiring within the next 15 years presents Salzburg with major challenges. In order to ensure that tasks can continue to be carried out, targeted measures are needed to prevent the complete loss of the knowledge of retiring employees. This project therefore deals with the structured transfer of knowledge as part of the personnel development project Succession Planning. It is also the first measure to bring the topic of knowledge management deeper into the administration and to build a positive attitude towards the topic. After a theoretical approach to knowledge transfer in the public sector, the Expert Debriefings and Job Map tools, among others, are selected from the pool of methods and adapted in order to design, test and evaluate a structured knowledge transfer process for the city administration.

Christine Thyma

o.Univ.-Prof. Dipl.-Ing. Dr. Christian Stary