Conference Talk: Fraud Management Framework for SMEs, International Conference on Information Systems (WI 2023)

Trierweiler Krumay WI2023

Michaela Trierweiler and Barbara Krumay presented their work entitled "Managing Cybersecurity and Other Fraud Risks in Small and Medium Enterprises – A Framework to Build a Fraud Management Program in Times of Digitalization", opens an external URL in a new window at the International Conference on Information Systems in Paderborn. The paper investigates challenges on how fraud can be minimized in digital and socio-technical work environments of SMEs. Based on a design-oriented research approach, a fraud management framework was developed that enables SMEs to identify individual fraud risks and to create an individual fraud management concept based on this.


Fraud, particularly cybercrime, is an emerging worldwide risk that targets not only large but also small and medium enterprises (SME). SMEs are especially vulnerable because they often have limited resources in terms of money, staff, and IT knowledge. Because of the role SMEs play in the European economy, reducing their vulnerability has gained more importance. Therefore, this study considers the question of how to minimize fraud in SME-related digital and socio-technical work environments. Based on a design science research approach, we developed a fraud management framework to allow SMEs to identify individual fraud risks and establish an individual fraud management program based on the framework at hand. To be adaptable to different industries and sizes of SMEs, we propose a modular concept of documents and workshop material that includes occupational and cyber-fraud cases because previous fraud management concepts often handled only one of them.